stolen items from luggage

**dixondrew** · 09-01-2009, 08:00

hi there
flew from malaga via madrid to tunis this week (5th jan), on arrival at my final destination i noticed that my luggage had been disturbed and that personal items had been removed from my luggage this included a 300 gig hard drive, a pair of headphones and of all things a copy of SUR in english, i would assume the thief must have used the paper to conceal the items, i have emailed my booking agent and air europa asking a way forward on reporting this ( as i assume that airports have a cctv system in place in the baggage handling section ) my booking agent says it may take 20 days to get a reply and aireuropa have failed to respond
does any one know a path forward ie a local authority or police i can report this to?? before it goes too far and how long do airports keep cctv footage for ??
i feel strongly about this as one trusts the airline to transport your luggage not have their employees take whatever they like and go un detected
drew

**Val** · 10-01-2009, 16:35

Sorry cannot help you with your query it seems you have already reported to those I would have. I have been lucky to date and airlines have only managed to misplace one bag in 4 years of flying, not too bad for 20 countries in one year I reckon. I agree you do not expect to have your luggage interfered with in any way and those responisible should be brought to court and punished.

**dixondrew** · 12-01-2009, 13:35

this is the reply i had from Air Europa fookin BRILLIANT!! note the reference

Mr. Drew Dixon

-
. España

Palma de Mallorca, on 12 January 2009

Our Ref.: //SAD

Dear Mr. Dixon,

We acknowledge receipt of your letter on January 07, 2009 concerning our flight UX-3084 Túnez - Madrid January 05 2009. We would like to inform you that the Company accepts responsibility for transporting the luggage to the destination, in accordance with the established limit on the applicable Aeronautic Normative, but we can not be responsible of objects which form part of the contents of checked-in luggage, if you have not previously made the necessary ´´Special Declaration of Value´´, since otherwise the Company, accepting the transport of the item of luggage at the check-in, do not have evidence of the contents.

On the other hand, we recommend you to take out a private insurance if you want to transport items which value were higher than the liability of the company, due to the company can refuse the acceptance of the ´´'Special Declaration of Value´´, if all the requirements are fulfilled. Should you require further information you check it at our Web site Bienvenido a Air Europa / Welcome to Air Europa.

Additionally, we would like to inform you that in accordance to the General Conditions of Carriage of passengers and baggage, to which it refers in the Conditions of Transport mentioned in your ticket, Air Europa shall not bear any particular liability for any loss or damage to such items checked-in as fragile, perishable, money, foreign currencies, jewellery, works of art, precious metal, silverware, securities or other valuables, expensive clothes, optical and/or electronic or telecommunication devices, cameras of all kinds, instruments or equipment, business documents, negotiable papers, passports and other documents, samples and shares, as well as any valuable item, that must be carried as hand luggage, as in accordance to the applicable aeronautic normative in force, airlines are liab le for loss, temporarily loss and damage of checked luggage, being ´´luggage´´ understood as clothes, products of personal cleanliness and personal belongings, unless a ´´Special Declaration of Value´´ was done and it was formally accepted by the company.

We are pleased to receive your comments, and we hope that you will travel with us again in the near future, giving us the opportunity to offer you the very best of our services.

Yours sincerely,

Customer Relations Department
Air Europa

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